I am currently sharing a conference room table with a 3rd year associate. He gets a lot of client interaction, which I'm jealous about, but after this phone call, it's probably for the best I don't deal with these people.
client:The attorney I spoke with promised me X, Y, and Z!
3YA:Let's get this all figured out. Who did you speak with?
Whenever someone asks how my new job is going, I happily say, “It’s great!” but quickly follow up with, “I have no idea what I’m doing.”
I do plaintiffs insurance work, if by “do”, you mean shuffling around a lot and carrying files from one office to another to assert my presence in the office [I hold documents, therefore I am]. So if you don’t know what plaintiffs insurance work entails, don’t worry - neither do I!
I’ve been working stumbling along at the firm for two weeks now, working on my overarching project of collecting/producing/answering discovery (the information and document sharing phase of litigation) on all our cases.
First things first. I need to learn the most professional way to say, “We’re your attorneys. Not wizards.”
me: We will need any and all documents you have. Not only will it be crucial to proving your claim, it will help us better understand—
x: Oh, I gave all that to Jim.
me: We don’t have anyone by that name in our offices.